Privacy Policy – Zellow
Effective Date: 24-05-2025
Last Updated: 26-08-2025
Ignite Innovations Pvt. Ltd. respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our Zellow platform (“Platform”), including our website https://zellow.in and WhatsApp ordering service for restaurants. By accessing or using our Platform, you agree to the practices described in this policy.
1. Information We Collect
A. From Restaurants (Clients / B2B)
Business name, address, contact details, email, and billing information
Menu items, pricing, and promotional content uploaded to the platform
Order and transaction data generated through the system
Communication with our support team
B. From Diners (End Customers)
Name, WhatsApp number, and order details provided during ordering
Payment information (if using integrated payment gateways)
Feedback or reviews submitted through the Platform
Device information, IP address, and browser type for analytics
C. Automatically Collected Information
Cookies and usage data from the website to improve service and analytics
Platform interaction data (e.g., order history, QR code scans, menu clicks)
2. How We Use Information
To provide and improve our services (processing orders, payment, notifications)
To communicate with restaurants and diners regarding service updates or promotions
For analytics, reporting, and monitoring system performance
To prevent fraud, abuse, or illegal activity on the Platform
To comply with legal obligations and enforce our Terms and Conditions
3. Data Sharing and Disclosure
We do not sell or rent personal information to third parties. We may share data:
With payment processors to complete transactions
With authorized service providers for analytics, hosting, or support
When required by law or to protect legal rights, safety, or property
With third-party tools integrated into the Platform (only with consent)
4. Cookies and Tracking Technologies
We use cookies to enhance user experience, analyze traffic, and deliver marketing insights.
Required cookies are essential for the Platform to function; optional cookies require your consent.
Users can manage cookies through their browser settings.
5. Data Security
We use industry-standard security measures to protect personal and business data
Access is limited to authorized personnel only
While we strive to protect data, no system is 100% secure; users provide information at their own risk
6. Data Retention
Restaurant account data and order history are retained as long as the account is active
End-customer data is stored for operational and legal compliance purposes
Users can request deletion of their personal data, subject to legal and operational requirements
7. User Rights
Depending on applicable law, users may:
Access, correct, or delete personal information
Opt out of marketing communications
Withdraw consent where applicable
For requests, contact privacy@Zellow.in
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Children's Privacy
The Platform is not intended for individuals under 18 years. We do not knowingly collect personal information from children.
10. Updates to this Privacy Policy
We may update this Privacy Policy periodically. Users will be notified of material changes via the website or email. Continued use of the Platform constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact:
Ignite Innovations Pvt. Ltd.
Email: privacy@igniteinnovations.in
Phone: 9848310469
Address: 216 Manjeera Majestic Commercial, JNTU, KPHB, Hyderabad, Telangana, India.